Troubleshooting

Installing PDPNet error

Disable virus protection program(s) during installation of PDPNet (many Microsoft products require this procedure). During installation, the computer reboots, reactivating the virus protection.

Try installing several times (we have seen up to four installations being required.)

If installing to a Novell network, a designated 'admin' person first must load the 'ckserver.nlm' file. We do not support NSS (Novell Storage System).

If installing to an NT system or Win 2000, the installer must have 'full admin rights' to the system.

If the program is installed to an NT server, the client computer user must have 'full control' to the PDP registry node and all of the children nodes under it.

This access is granted by the domain administrator.

Headcount reload error

Once you have e-mailed the initialization code, keep the headcount maintenance screen open until you paste in the activation code and click 'Update'. If you close the screen and enter surveys before you receive the activation code, new activation code will not work.

"Error 0"

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Error 0

"Error or Invalid Activation..." error

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Error or Invalid Activation

"Not Authorized..." error

If you get a 'Not Authorized to Use…' error, go to configuration/headcount maintenance and click on 'Watch for new license.' You may have a short wait before you re-gain access. This error may occur with both workstation and server versions.

JobScan errors

Error #9 occurs if you have checked 'Save Settings' for Applicant reports and skip the 'select applicant' step. Close and select applicant(s) and un-check any selected report and mark 'save settings.' (Corrected in PDPNet Version 6.1.0, see software updates)

Printing problems

Out-of-date surveys 'strikethrough' appears on names NOT over 60 days old in team or job reports, corrected in PDPNet Version 6.1.0; see software updates.

'List' print from the 'Edit' screen cuts far-left column off. (Corrected in PDPNet Version 6.1.0; see software updates).

Trait intensity chart prints large font. Be sure the computer has sufficient memory and available hard drive space. Print trait intensity charts one at a time and separately from such narrative reports as the comprehensive report. If a large number of trait intensity charts are required, go to the 'Batch Print Reports' option, select the surveys and then select 'Trait Intensity Chart'.

E-mail issues

Reports to be e-mailed are automatically saved as 'rtf' files. If you know the recipient's word processing program, open the 'rtf' file in that program and 'save as' to the appropriate format (reduces file size by half).

Trait intensity charts are NOT e-mailable. Users can only e-mail reports that have the "Save As" function from the view screen. Use Adobe Acrobat 5.0 and higher to print to pdf file (see book store for ordering through Amazon).

Import errors

Do NOT use any special characters, (#, /, &, etc.) in any of the entry fields. You cannot import, edit or e-mail surveys with special characters. For regular entry surveys, this can cause problems with the scoring process and lock up your computer.

Hyphenated names do not import. If the person completing the survey uses a hyphen in their name, rename the file without the hyphen and import the file again.

Changing computers

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Changing Computers Instructions

Upgrading your operating system

Be sure to backup your data (File/Import/Export) before you upgrade the computer. Also, backup the 'sgk.mpr' file in the application folder and 'screenlog.ini' file in the Windows\system folder. Once you complete the upgrade, e-mail 'screenlog.ini' file to ronap@pdpnet.com to include proper remaining headcount. Then reinstall PDP software, copy 'sgk.mpr' file into the application folder and activate through code exchange.

Restriction file… error

'Restriction file has been moved or overwritten - Error -2147219519' Occurs if PDP has been copied from one location to another, or if you run the 'defrag' utility. In most cases, running the 'deleteck.exe' file and reactivating the program solves the problem. Deleteck.exe can be found in C:\Program Files\PDP\PDPNet Workstation folder.